Got a Question?

  • General

  • What is Classium?

    Classium is a community where fitness enthusiasts are able to find all kinds of fitness and recreational classes listed by fitness professionals. Classes are listed by location, price, date and time and can be booked online.

    • It allows fitness participants to share their experiences, write reviews and recommendations, invite friends to classes they are attending and take advantage of clearance specials offered by instructors and venues.
    • It allows Personal Trainers, Instructors and Venues to interact directly with thousands of potential customers by creating a profile and scheduling their classes.

    Classium gives Venues and Instructors the opportunity to:

    • Promote their classes and expertise
    • Manage customer online bookings
    • Tap into wider communities
    • Obtain recommendations and referrals from customers.

    And it gives class-takers the ability to:

    • Search for classes acording to their location, difficulty level, price, age group and more
    • Find classes and providers that suit their needs
    • Book or show interest in a class
    • Read and write reviews about class providers
    • Follow class providers to keep up-to-date with new classes.
  • What types of classes are included in Classium?

    Classium provides access to hundreds of classes to suit all of your workout needs. We have 8 class categories to help make your search much easier. If you’re not sure what you’re in the mood for, just select the category and we’ll find all of the classes that fit your location and schedule needs.

  • Does Classium charge booking fees?

    Classium DOES NOT take booking deposits online because we want to create a fitness community that fosters flexibility to users and class providers. We do not take any commission or charge any transaction fees from bookings. It’s an online community to make it easier for fitness providers to connect with fitness enthusiasts.

  • Does Classium manage any of the fitness venues or Instructors listed?

    No, Classium is merely connecting the Instructors and Venues with fitness enthusiasts like you!

  • Do you have a mobile App?

    Not yet, but we’re working on it and hope to have one for you soon! In the meantime, Classium is mobile-friendly so you can find and book workouts from any mobile device.

  • How do I reset / change my password?

    Click on the “forgotten password” link and you will receive an email with a link to reset your password.

  • Participant

  • How to use Classium?

    It’s really easy. The first thing you need to do is create a FREE account. You will be asked if you provide classes or take classes

    • If you want to take classes, you can use our quick search bar to find Instructors, Venues or classes near you and book the class that suits your lifestyle. You can browse classes or search using keywords such as “bikram” and “bootcamp”. Once you attended a class, leave a review for others to read.
  • Does it cost anything to get all of these great benefits?

    It’s FREE! The goal of Classium is to help you discover your passion. We want to remove the burdens associated with finding and booking a fitness class. So you can register for free and book your classes online for free too.

  • How does the class provider know I have made a booking?

    Once you make a booking, we will send a notification to the class provider. The class provider can also view your details on their account. You will also receive an email that you can simply show to your instructor or venue once you arrive. All you need to take is a form of ID that has your name on it and the fee for your class. Then, you can start your class!

  • Are the classes I book through Classium Free?

    Classium provides a way for you to find and book a class you really like. Classium does not charge for the classes you book but your class provider will likely charge for the class. You can arrange payment directly with your class provider.

  • I won’t be able to make a class I booked – What should I do?

    All reservations and cancellations must be made at least 1 hour before the class starts. Although there’s no cost to you to reserve a class, you should make every effort to inform the class provider of any intent cancellation. If you are not going to be able to make a class, please make sure you do one of the following:

    1. Cancel the class via your Classium account at least 1 hour in advance
    2. If you are not able to log in to your account, please call the class provider (if available)

    By cancelling a reservation in advance, the instructor or venue is able to offer your spot to someone else. 

  • What is the “BOOK NOW” Button?

    By clicking on the “Book Now” button you can secure your spot for the class and receive email confirmation and reminders of your bookings. This button is only available where a class provider has a Professional Account (PRO). If that is not the case, you can show interest in the class by clicking on the “I’m Interested” button.

    It is common Classium courtesy to attend the classes you book. If you think you won’t make the class, be kind and cancel the class on your Classium account at least one hour prior to class commencement.

  • What is the “I’M INTERESTED” Button?

    The “I’m Interested” button notifies the class provider that you are interested in booking their class. It’s not a confirmed booking because the class providers have a Basic account. So please, show your interest to encourage your Instructor or Venue to upgrade their account so that you can book their classes through Classium.

  • What is the “REMIND ME” Button?

    If you like a class but are not sure of being able to make it, you can request a reminder and make a decision at a later date. We will send you an email a few days before the class commences. The “Remind Me” button sets a reminder notification. You must be registered to receive class reminders. 

  • What is a SERIES Class?

    A series is a group of classes, like a a program that requires more than 1 session or visit. Some series may run for a fixed period of time and cannot be completed by just 1 visit. For example, a salsa dancing class series can run over 5 sessions or visits, with 1 visit per week stretching over 5 weeks in a series. 

  • How do I cancel a class?

    To cancel a class, login into your account and find the class you want to cancel in “My Classes” and click on the “Cancel Booking” button.

  • Can I rate or write a review for an Instructor or Venue I attended a class with?

    YES, we would love your feedback. Please share your experience and provide feedback to the class providers so that they can keep doing the things you love and make improvements when necessary. Just make sure your reviews are objective, constructive, accurate, appropriate and your own. We reserve the right to remove any reviews at any time and for any reason that we consider to be suspicious or disingenuous, inappropriate or violate our Terms of Use.

  • Can I rate or write a review for a class I book through Classium?

    You can write a review for an Instructor or a Venue that provided the class, but not the class itself. You are welcome to share which class you are referring to within your instructor or venue review. 

  • Why do you need my contact details?

    Your contact details will help us keep you informed about your classes booked, important events in the Classium community and most importantly, notify you of special clearance classes in your area.

  • Provider

  • I am a fitness professional. How do I use Classium?

    It’s really easy. The first thing you need to do is create a FREE account. You will be asked if you provide classes or take classes

    • If you provide classes, you will then create your profile and schedule your classes. No credit card details required!
  • Is there a cost to use this site?

    It is FREE for Basic access, enabling you to get started right away. No credit card details required!

    There is a very affordable subscription model to upgrade to a “PRO” account for advanced features. There is a 30 days free trial for full functionality upon sign up.

    Classium DO NOT take commission or charge any transaction fees from you. It’s an online community to make it easier for you to connect with fitness enthusiasts. 

  • How do I get a Profile on Classium?

    Simply create an account and follow the prompts to create your profile and setup your classes. No credit card details required!

    • Creating your profile is easy. Just login and head to the "Profile" Tab under "My Classium". Enter details that you want to display on your profile and add up to 5 images and videos to make it more interesting.

    • Make sure you also include a picture of yourself by clicking on the Avatar. You can also include information about yourself or your venue so that people know more about you and what you offer.
    • The more information you add, the less uncertainty potential clients will have to overcome before booking your classes!
  • Why should I add my classes to Classium?

    Most Australians that never or rarely try a fitness or recreational class would be more inclined to do so if it was more accessible and convenient. Lack of convenience is also one of the main reasons why people abandon fitness activities.

    People are constantly seeking classes that are fun, interesting and convenient based on their location, budget and lifestyle. Classium allows them to do that, helping you expand your client base and generating relevant leads that will stay with you for the long run.

    Rather than searching through Google, Classium provides a single platform that makes it easy for people to find and book classes. Classium not only lets people search for what they want, it also allows people to discover other activities that might interest them.

    Classium will also allow you to better manage your classes and help you fill up your classes and control your schedule by allowing class-takers to book online.

    If you are trying something new, Classium can help you test interest in your new classes or locations.

    There are many ways of using Classium to your benefit. The best way to know how it works for you is to create a free account and try it out. No credit card details required!

  • How do I add my classes to Classium?

    Classium's main feature is the booking of fitness classes. For that, all fitness providers can schedule their classes so that people can find them when looking for a specific location, discipline and date. Adding classes is the best way to get found and receiving bookings.

    • To add classes create either an Instructor, Instructor Group or Venue account.  Hint: You don't have to have a PRO account to create classes, classes are available to Free Accounts too!
    • Once created, login to your account and go to the "Classes" tab.
    • Click on the "Add Class" button and enter as much information as you can including, where the class is, meeting point, category and specialties. Make sure you click on "Publish Class" to save and make your class public.
    • You can create different types of classes: one-offs, recurring or series.

     

    Normal or Series classes?

    Knowing that different providers offer many different solutions and types of classes, you can create either normal classes that recur weekly or a Series or Program.

    Recurring classes are classes that take place every week on the same day and times. To create a recurring class, just enter the class details, and leave 'Series Start' ticked as "No".

    Series Classes are classes that are part of a series that runs for a certain amount of time. People also call these a "Program".

    Series have a start and end date, and may have multiple classes in one week. Important! Only the first class of the series will show on search results, so if your Series begins 1st November 2014, that is the only class that will show. The price displayed will also be for the entire series. 

    If you have any questions about creating a class, just contact us!

     

  • How many classes can I add on Classium?

    You can setup and add as many classes as you like and it’s FREE! 

  • How do I add a SERIES class that requires more than 1 session or visit?

    "Series" stands for a "program" to which people can only join from a specific date and for which the price includes all classes in the program. 

    When a class is turned into a Series Start, the following happens:

    - Classium will only display the first class of a series and mark is as the "Start of a series".
    - The other days and times that you create for the class in the series will show in the class detail but not on search results.
    - The price displayed will be considered to be the price of the whole program.
    - Classium will display a blue "SR" icon SRnext to it so that people know they will be booking a program/series. 

    Series are meant to run for a limited number of sessions and a specific period of time. When people book a series, they book all the classes inside the series.

    Example:

    "5 week weight loss program"

    The program runs: From 1st September to 29th September.

    Schedule: 3 classes per week

    - Mondays: 1pm - 2pm
    - Wednesdays: 3pm - 4pm
    - Fridays: 2pm-3pm

     Price: $200 (for the whole Series)

    To setup this this class as a Series or Program, follow these steps:

    1. Ticket Yes on "Series Start"

    yes

    2. Enter all class details

    3. Under the "Class Times" Section, enter the Start Date of the Series. In this case: Monday 1st September

    4. Enter the "Start Time" and "End Time" for the class on the Monday 1st September

    5. Tick the "Recur weekly" check box

    recur

    6. The "End Date" field will appear. Enter here the last Monday before your Series End date i.e. 29th September. In this case your End Date would be the Monday 29th of September.

    7. Select the instructor that runs this class.

    This will create a class for a Series that runs Mondays from the 1st of September till the 29th of September.

    8. Now, to add the Wednesday classes, click on the "Add Another Class Time" button.

    9. Repeat the same process with your "Start Date" being Wednesday 3rd of September and your end date being the Wednesday 24th of September.

    10. For your Friday classes, click on the "Add another class time" button again and select your first Friday after the 1st of September, which would be the 5th of September. The end date would be the 25th of September.

    This is how it would look before you publish:

    schedule

    When you publish the class, it will display the following schedule under the details of the class that kickstarts the series:

    public 

    When people click on the "Book Now" button to book your Series, they will be informed that they will be booking all classes inside the series.

    booking 

    Have you accidentally created a Series?

    Unfortunately, Series classes cannot be turned into normal classes. You will need to delete your series classes and create normal classes. To delete classes, login into your account, and go to the "Classes" Tab

    - Then select the date for which you scheduled the first class in the series to find the class. Then click on the "Delete" button.

    - If the series start falls on a past date, you won't need to delete it. You will only need to delete your future Series Classes.

    Good news is you don't have to do it alone, if you would like us to do it for you or need any help with your classes, just let us know.

     

  • Someone booked one of my classes, how do I know they will show up?

    We encourage class participants to cancel their class if they know they won’t be able to attend. It is Classium common courtesy. We also send a booking notification with the option to add the class in their personal calendar so they don’t forget about it.

  • What is the “BOOK NOW”Button?

    The “Book Now” button allows class participants to book your classes directly online. This is only available where the class provider has a Professional Account (PRO). 

  • What is the “I’M INTERESTED” Button?

    The “I’m Interested” button is when you have a Basic Account and can be used to gauge class participant interests in your class. If class participants show interest, you will receive a notification that someone would like to book your class. You can allow class participants to book your classes when you upgrade to a Professional Account (PRO).

  • Should I create a Series or a Normal Class? What is the difference?

    Series classes are a group of classes which people can only join from a specific date and for which the price includes all classes in the program. 

    Before we explain how to setup a series, let's find out if you actually need to create one by defining what is NOT a series.

    What is NOT a series class?

    If your classes are not part of a program and people can join them at any time (e.g. there is no set start or end date to join), then that is not a Series class, even if it repeats every week at the same time.

    For classes that are able to be booked independently and at any time, you just need to ask Classium to recur them weekly, without having to create a series.

    recur

    The "recur weekly" box will save you time because it copies the class you are creating once every week. 

    Example: 

    Let's say you give classes twice a week:

    - Mondays 1pm-2pm

    - Wednesdays from 3pm - 4pm

    Each Class costs $20.

     

    1. Tick "No" when asked if this is a "Series Start"

    no

    2. Once you have included all class details, enter the first Monday you want to display on Classium and tick the "recur weekly" box under the "Class Times Section".

    3. An "End Date" field will appear for you to the date you wish to stop repeating this class. If your class does not recur weekly, don't tick the recur weekly box. This class will show on search results for all Mondays from the Start Date until the End Date you selected.

    4. Click on the "Add another time for this class" and set your other weekly class, in this case for Wednesdays 3pm to 4pm.

    5. Tick on the "Recur weekly" box to have it display every week until your chosen end date.

    schedulerecur

    This will make each class independent from each other and will show on search results for all applicable dates. Also, the payable price will be for each one of the classes, rather than a series of classes.

    mondays 

    wednesdays

    About Series Classes

    "Series" stands for a "program" to which people can only join from a specific date and for which the price includes all classes in the program. 

    When a class is turned into a Series Start, the following happens:

    - Classium will only display the first class of a series and mark is as the "Start of a series".
    - The other days and times that you create for the class in the series will show in the class detail but not on search results.
    - The price displayed will be considered to be the price of the whole program.
    - Classium will display a blue "SR" icon SRnext to it so that people know they will be booking a program/series. 

    Series are meant to run for a limited number of sessions and a specific period of time. When people book a series, they book all the classes inside the series.

    Example:

    "5 week weight loss program"

    The program runs: From 1st September to 29th September.

    Schedule: 3 classes per week

    - Mondays: 1pm - 2pm
    - Wednesdays: 3pm - 4pm
    - Fridays: 2pm-3pm

     Price: $200 (for the whole Series)

    To setup this this class as a Series or Program, follow these steps:

    1. Ticket Yes on "Series Start"

    yes

    2. Enter all class details

    3. Under the "Class Times" Section, enter the Start Date of the Series. In this case: Monday 1st September

    4. Enter the "Start Time" and "End Time" for the class on the Monday 1st September

    5. Tick the "Recur weekly" check box

    recur

    6. The "End Date" field will appear. Enter here the last Monday before your Series End date i.e. 29th September. In this case your End Date would be the Monday 29th of September.

    7. Select the instructor that runs this class.

    This will create a class for a Series that runs Mondays from the 1st of September till the 29th of September.

    8. Now, to add the Wednesday classes, click on the "Add Another Class Time" button.

    9. Repeat the same process with your "Start Date" being Wednesday 3rd of September and your end date being the Wednesday 24th of September.

    10. For your Friday classes, click on the "Add another class time" button again and select your first Friday after the 1st of September, which would be the 5th of September. The end date would be the 25th of September.

    This is how it would look before you publish:

    schedule

    When you publish the class, it will display the following schedule under the details of the class that kickstarts the series:

    public 

    When people click on the "Book Now" button to book your Series, they will be informed that they will be booking all classes inside the series.

    booking 

    Have you accidentally created a Series?

    Unfortunately, Series classes cannot be turned into normal classes. You will need to delete your series classes and create normal classes. To delete classes, login into your account, and go to the "Classes" Tab

    - Then select the date for which you scheduled the first class in the series to find the class. Then click on the "Delete" button.

    - If the series start falls on a past date, you won't need to delete it. You will only need to delete your future Series Classes.

    Good news is you don't have to do it alone, if you would like us to do it for you or need any help with your classes, just let us know.

     

  • Why should I upgrade my account?

    When you upgrade your account you get more features, include the ability for people to book your classes online.

    By allowing people to book online, you have a higher chance of converting your class enthusiasts to class participants. It also allows you to see all your classes, availability and bookings in one place. It’s not expensive and likely pays itself with just one class attendee. You spend more on coffee! So what are you waiting for, upgrade your account and go get your customers! 

  • Why do you need my contact details?

    Your contact details will help us keep you informed about your class bookings and important events in the Classium community.

  • I am an instructor, what type of account should I have?

    You should create a Solo Instructor Account. Solo Instructor accounts are perfect for personal trainers and individuals who provide classes independently.

  • I am part of a group of instructors, what account should I have?

    Create an Instructor Group account. Instructor Group accounts are perfect for a group of personal trainers working together as one entity. You could be a group of Instructors working together to service different geographical regions. This account is also perfect for a fitness franchise business. 

  • I have my own Venue or studio, what type of account should I have?

    If you have your own Venue or studio, you should create a Venue account. Venue accounts are perfect for a fitness venue with a fixed location such as a dance studio, a yoga studio martial art studio or a gym.

  • Do you offer refunds?

    We don’t offer refunds but we do offer a fully functional 30 days free trial of Professional Accounts (PRO) upon sign-up. No credit card details required! 

  • Do you store my credit card information?

    Classium DOES NOT handle your credit card details. We use eWay, a secured payment method that processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. 

    • Payments are fully automated with an immediate response.
    • Your complete credit card number cannot be viewed by Classium or any outside party.
    • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
    • eWAY is an authorised third party processor for all the major Australian banks.
  • Can I cancel my subscription?

    Of course. Simply go to Classium’s CONTACT US page and type in “Request to cancel my subscription” with your account details. Your Professional Account (PRO) will be reverted back to BASIC or deleted if that is what you wish.